Job Title: Temporary / Customer Service Representative
Salary range: Up to $30.00 per hour
Location: Sitka
Department: Finance
Hours: Full Time
Start date: 05/20/24 to 09/13/2024
Job Description:
Collects cash payments and processes cash receipts; performs related work as required.
The principal function of an employee in this class is to collect cash payments from walk-in
customers at the public counter, process cash receipts through the cash register and reconcile
daily cash. Work is performed under the direct supervision of the Budge/Treasury Officer but some
leeway is granted for the exercise of independent judgment and initiative. An employee in this
class performs the duties of other employees in the Finance Department as requested or as assigned
by supervisory personnel. The nature of the work performed requires that an employee in this class
establish and maintain effective working relationships with other Department and City employees and
the public.
The principal duties of this class are performed in a general office environment.
• Accepts and processes customer payments for all City departments at the public counter;
• Enters payment amount and customer information into the cash register and computer;
• Processes payments received by mail for all City departments;
• Researches unclear payments as required;
• Processes service orders for new or changing utility service;
• Prepares insufficient check collection letters and pursues payment;
• Answers switchboard and directs calls as required;
• Processes and records Energy Assistance documents;
• Perform daily cash reconciliation and balancing;
• Records customer payment arrangements as required including utility cut-off
notification;
• Provides needed information and demonstrations concerning how to perform certain work tasks to
new employees in the same or similar class of positions;
• Keeps immediate supervisor and designated others fully and accurately informed concerning work
progress, including present and potential work problems and suggestions for new or improved ways of
addressing such problems;
• Attends meetings, conferences, workshops and training sessions and reviews publications and
audio- visual materials to become and remain current on the principles, practices and new
developments in assigned work areas;
Responds to citizens’ questions and comments in a courteous and timely manner;
• Performs other related duties as assigned.
• Good knowledge of general office practices and procedures;
• Good knowledge of basic accounting principles;
• Ability to deal with a wide range of persons, including situations in which individuals may be
upset over some issue involved with City and Borough activities and policies;
• Ability to accurately handle multiple tasks while performing customer service;
• Ability to use a variety of office machines;
• Ability to communicate well with others, both orally and in writing, using both technical and
non-technical language;
• Ability to understand and follow oral and/or written policies, procedures and
instructions;
• Ability to prepare and present accurate and reliable reports containing findings and
recommendations;
• Ability to operate or quickly learn to operate a personal computer using standard or customized
software applications appropriate to assigned tasks;
• Ability to use logical and creative thought processes to develop solutions according to written
specifications and/or oral instructions;
• Ability to perform a wide variety of duties and responsibilities with accuracy and speed under
the pressure of time-sensitive deadlines;
• Ability and willingness to quickly learn and put to use new skills and knowledge brought about
by rapidly changing information and/or technology;
• Integrity, ingenuity and inventiveness in the performance of assigned tasks.
• Graduation from high school or possession of a GED; and
• Some experience in customer service and bookkeeping; or
• Any equivalent combination of experience, education and training which provides the knowledge,
skills and abilities necessary to perform the work.
Sufficient vision or other powers of observation, with or without reasonable accommodation, which
permits use a computer screen;
• Sufficient manual dexterity with or without reasonable accommodation, which permits the employee
to operate a computer keyboard, open envelopes and count cash.
• Sufficient personal mobility and physical reflexes, with or without reasonable accommodation,
which permits the employee to serve customers at the walk-in counter and deliver materials to other
City office locations.
Ability to communicate effectively, courteously and respectfully in a variety of situations.
